Texas Civil Commitment Office


   

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Texas Civil Commitment Office (TCCO) COMPACT WITH TEXANS


Pursuant to Texas Administrative Code, 206, the Compact with Texans describes the agency, principles, and the process for filing a complaint and/or requesting information.  For the purposes of this document, “customers” are defined as: clients, family members, advocates, taxpayers, public officials, service providers, community based organizations, media, other agency representatives, and other interested parties.

MISSION

To enhance public safety by developing and implementing strategic management policies to protect the citizens of Texas and enhance protection of victims and potential victims through research based management of sexually violent predators and sex offenders.

PHILOSOPHY

The Texas Civil Commitment Office recognizes that the civil commitment of sexually violent predator to the long-term comprehensive and offense specific supervision and treatment of sexually violent predators is necessary for the protection of the citizens of the State of Texas (Health and Safety Code, Chapter 841).

OBJECTIVES

  • Eliminate the proliferation of sexual assault and enhance protection of victims;
  • Increase awareness by educating, training, and disseminating information regarding the most current empirical research on effective management practices to the community and professional organizations/agencies regarding the systematic management of sex offenders;
  • Enhance public safety through the systematic management and treatment within the outpatient sexually violent predator treatment program;
  • Provide guidance and recommendations based on empirical research regarding sex offender legislation and public policy;
  • Disseminate information regarding the management of sex offenders to the public and promote and enhance the coordination and communication between members of containment model agencies;
  • Enhance collaboration and communication among states regarding effective management strategies for extra-jurisdictional sex offenders; and
  • Promote research in sex offender management strategies, assessment, treatment, recidivism, and sexual assault.

FOR MORE INFORMATION ON THE TCCO CONTACT
Texas Civil Commitment Office
4616 West Howard Lane
Building 2, Suite 350 
Austin, Texas 78728
Phone (512) 341-4421   
Fax (512) 341-4645
Website: http://www.tcco.texas.gov
E-mail Customer Service
mike.necker@tcco.texas.gov

CUSTOMER SERVICE

PRINCIPLES

The TCCO is committed to providing high quality services in a professional and ethical manner. In order to do so, we will:
  • Respond to stakeholders in a timely, courteous and professional manner in providing accurate information;
  • Provide understandable information in a variety of formats;
  • Ensure sound management of programs and funds; and
  • Protect private information and share public information in accordance with applicable laws.

STANDARDS

Texans can expect to receive high quality services from the TCCO. To meet this expectation, we will:

  • Process and respond to contacts accurately and within required timeframes;
  • Employ courteous and knowledgeable staff;
  • Respond appropriately to language or other special needs;  and
  • Expand access to information, such as by Internet and phone;

COMPLAINTS

To file a complaint or inquiry, first contact the TCCO directly involved with the issue about which you are concerned.
Information to provide when filing a complaint:

  • Your name, address, and phone number (optional, but important).
  • Name and address of issue of concern.
  • Details of the event or issue.

Complaints may be anonymous. However, it is of assistance for the TCCO to know who you are and how you may be reached if more information is needed.
Customer complaints and requests for information are immediately assessed and prioritized. Most requests for information are responded to immediately. If there is a delay in responding, you will receive an interim response explaining the delay and information on when to expect a response. Complaints are generally resolved within 14 business days of the initiation.

REPORTING WASTE, ABUSE, FRAUD

The TCCO is administratively attached for support services to DSHS an agency under the HHSC umbrella. HHSC, Office of Inspector General (OIG) is responsible for investigation of waste, abuse and fraud in health and human services programs. OIG provides oversight of HHS activities, providers, and recipients through compliance and enforcement activities designed to identify and reduce waste, abuse, or fraud; and improve efficiency and effectiveness within the HHS system.

To learn more about the types of waste, abuse and fraud that the Inspector General investigates or to report waste, abuse or fraud, please call toll-free, 1-800-436-6184, or use the online reporting form at: https://oig.hhsc.state.tx.us/Fraud_Report_Home.aspx

 

Last Updated October 21, 2016

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